I have written many times in this blog about the perceptions of administration, whether right or wrong, by academics. I should caveat here by saying that it is a minority who see university administration as the villains, the bureaucrats, the overpaid. An interesting conversation has raised a number of critical points:
- There are some who conflate high Vice-Chancellor / President / Provost salaries with "administration" which therefore ignores the fact that the majority of administrative staff are on lower grades with a much more modest salary than you might expect.
- Those admin staff on lower grades are proliferated by women who often find it difficult to move up or see paths to career progression and management roles.
- Those admin staff on lower grades are easily ignored - for example, conversations about high living costs are often couched in terms of enticing high-quality researchers to a university in an expensive area (Oxford/Cambridge/London) which completely ignores the fact that admin and support staff face the same high costs and attendant challenges.
- A newspaper calls you unexpectedly about a story that is about to blow up in relation to your work. They want a comment. Do you feel equipped to respond to this? The Press Office in universities is designed to both promote your work but also to support you should adverse media scrutiny strike.
- One of your students is distressed and needs support. Luckily your university has a Counselling Service and welfare support you can signpost them to.
- Your research grant for a major project just got approved and now you need to start hiring postdocs, PhDs, and project admin team. HR can help to create the job descriptions, advertise the jobs, and ensure that everything is compliant with legislation,
- That amazing postdoc and PhD student you want to hire from overseas. They are likely going to require a visa. Do you feel you have adequate knowledge to advise on both staff and student immigration issues? Handily, most universities have specialists who can advise.
- That new building you need to expand but need funds for. The Development Office can help to raise funds while Estates Services can work on planning and project management.
- These roles exist for a reason. You may not know/care what that reason is, but there is a reason.
- People's livelihoods depend on these roles.
- When you dismiss those roles you belittle the people who fill them.
- Those who work in admin are likely to be just as passionate about teaching/learning/HE as you.
You can read more over on my Twitter @FionaEWhelan.
Now, I have been lucky enough to be on both sides of the fence - an academic research and now in alternative academia, aka university administration. And my roles in admin have been varied, working across 4 different sections and working with a number of others. So, as a flavour of what administrative, clerical, support staff do for teaching and research in Higher Ed, I would like you to imagine that you are a lecturer or tutor and think about the following questions. Could you do your job if these roles were reduced, disappeared, or subsumed into your role?
I could go on: student registry, admissions, outreach, examinations, graduation, alumni relations, strategic planning, payroll, library services, careers services, IT services, research services, data analysis, governance, legal services, and so much more.
Administration can often be perceived at a departmental level as that is where it is most visible, but it is so vital to take stock of the work that goes on behind the scenes. And while some of it may seem superfluous, redundant, or excessive to you, try to imagine what would happen if those roles/departments did not exist. And before you dismiss such roles out of hand as "university bureaucracy gone mad", remember that: