As you will know from yesterday's post, I will be moving for a new job in London shortly. A lot has been written about academic job hunting, and in particular poor practice in terms of communication with candidates. Many on Twitter have experienced "ghosting" in the application process for academic jobs - if you don't get shortlisted, you never receive an email informing you that you were unsuccessful. Or worse, you receive a letter 4-5 months after the fact informing you that you didn't make it to interview (big shock!). The worst is ghosting after job interviews.
And much of the critique comes from the fact that it is very simple to embed automatic processes into the application process which ensures that emails are automatically sent to candidates. Much is made of the need to professionalise that academic job application process.
So, what was it like job-searching for non-academic roles within universities (or related bodies) in what we call professional services? Surely, the process would be more-professional?
I won't say how many jobs I applied to, but suffice to say that at least 4 failed to acknowledge receipt of my application. A number of others took an inordinate amount of time to tell me I wasn't shortlisted. The best were the ones with a system where you could track your application process, and received immediate confirmation of receipt of your application. But even some top London universities failed with such a system in place, never informing me about my rejection.
So, it seems to me that there is an issue more generally in universities around job applications, for all staff. It is about courtesy and the impression that you give to your candidates. Yes, you may not want to hire them for that particular role, but don't put them off from applying in the future by leaving a bad taste in their mouth.
The sad fact is that for academic positions, universities frequently have the luxury to behave in this manner because demand will always massively exceed supply. If University X ghosted you before, but another position came up, beggars cannot always be choosers (apologies for the phrasing, but the academic job market often seems to an exercise in pleading for opportunities). For professional roles, demand still outstrips supply but not to the same degree and in the future I may have the luxury of being more selective in where I want to work.
When it comes to job applications, first impressions count. And that applies as much to the candidate as to the institution.